PRIVACY POLICY
Please take the time to read the following information carefully so that you fully understand our views and practices regarding your personal data and how we will use it.
Download a PDF version of our Privacy Policy here.
This privacy notice applies to individuals who:
This privacy notice does not apply to genetic material personal data (namely blood, blood derivatives or other bodily fluids) that we collect from donors. This is because in such instances details of what personal data we will collect and how we will process such personal data will be set out in separate consent forms and privacy notices.
Other than in relation to answers you choose to give us (including when you book an appointment or in response to surveys), in activities governed by this privacy notice, we do not collect any personal data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health or genetic and biometric data. Nor do we collect any information about criminal convictions and offences.
(Note that if you donate at one of our facilities, some of the above information relating to your health, gender, and other matters will be collected in order to meet government regulations intended to ensure the safety of the blood supply. To prepare for your possible donation, we collect certain health information when you complete the Donor Pre-Screening form. We may also collect data about race, ethnicity, smoking status, medications you have used, and similar types of information related to your donation for scientific research purposes. However, before we ask for any type of sensitive personal data, you will be informed and asked to consent to the collection.)
Our Site, as well as activities relating to registering/enrolling as donors, entering competitions, participating in promotions or giveaways, or completing a survey or giving us feedback are not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data and what your rights are under certain state laws. This privacy notice supplements other notices and privacy notices and is not intended to override them unless otherwise stated.
This privacy notice is issued by Biological Specialty Company (BSC) whose US principal place of business is 123 Frost Street, Suite 115, New York, NY 11590. We are part of the BioIVT group of companies and you can learn more about us here. when we refer to BioIVT, we, us or our in this privacy notice, we are referring to BSC and, as applicable, BioIVT. If you have any questions regarding this privacy notice, please contact our data protection officer at privacy@bioivt.com or write to us at PO BOX 770 Hicksville, NY 11802 (marked for the attention of our Data Protection Officer).
This privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Personal data means any information about an individual from which that person can be identified. It does not include data where the identity of the individual has been removed (anonymous data).
This privacy notice is effective on and from July 01, 2023. We may amend this privacy notice at any time, and whenever we do so we will notify you by posting a revised version on our Site and/or emailing you. Please review this privacy notice each time you access our Site or any of the features available on it as it may have been updated since your last visit.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us (see Who We Are and our DPO above). If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We collect personal data about you through the enrolment/registration process, either directly from you or sometimes from our Site, if you place an inquiry to donate or provide donor screening data through our online forms, or contact us for other purposes through our Site (including to learn more about becoming a donor).
In connection with your registration/enrolment as a donor and/or any inquiries you make about our donor services/opportunities, we will collect, store and use the following categories of personal data about you:
Subsequent Donation: If you meet criteria for subsequent donation based on the information you have provided in the online forms, you will be asked to provide written consent for your donation and additional data collection at the time of your biological material donation. These collections and uses are subject to additional legal, ethics and regulatory oversight and will be detailed in the consent form at the time of your biological material donation.
Donation Notifications: We may, with your consent, contact you via SMS text message or email regarding your eligibility to donate (either because the required wait period between specimen donations (e.g. whole blood) has ended, or because we have a special donation program for which we believe you may be qualified) and/or promotional offers available to our donors. In doing this, we may use your name, email address, phone number and information about the type of donations you have participated in. Please see
Test Results: We may contact you, when required, to share information resulting from the viral testing done on blood/plasma that you have previously donated. Contacting you to provide you with the viral test information on your previous donation(s) is required by various governmental entities and you may not opt-out of it.
[We may also collect, use and share aggregated data about donors such as statistical or demographic data for any lawful purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate information about donor location to calculate the percentage of donors. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice and/or any other privacy notice(s) we provide at the time.]
If you also enter any of our competitions, promotions or giveaways, or complete a survey or otherwise give us feedback, please see Entering competitions promotions or giveaways / completing surveys and giving feedback below.
If you have also visited our Site, please see Visitors to Our Site below.
If you have questions about your rights with respect to your personal data, please see Your Rights below.
With regard to each of your visits to our Site, we will automatically collect:
We may also collect, use and share aggregated data such as statistical or demographic data, for any lawful purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate information about how you use our Site to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice and/or any other privacy notice(s) we provide at the time.
[We may use various methods and technologies to store or collect usage information (Tracking Technologies). This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. Cookies. A few of the Tracking Technologies used on the Site include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):
If you have also registered/enrolled as a donor, please see Registering/Enrolling as Donor above.
If you also enter any of our competitions, promotions or giveaways, or complete a survey or otherwise give us feedback, please see Entering competitions, promotions or giveaways / completing surveys and giving feedback below.
If you enter any of our competitions, promotions or giveaways, or complete a survey or otherwise give us feedback, we will hold (as applicable) your name, email address, phone number, location, and any other details you give us (including the details you complete if you use a form on our Site or at a donor center to contact us, the details you provide on entry, survey and feedback forms, and any other information you choose to give us). We will not collect any personal data about you if our survey or feedback forms are being run on an anonymous basis.
If you have also registered/enrolled as a donor, please see Registering/Enrolling as Donor above.
If you have also visited our Site, please see Visitors to Our Site above.
We will use your personal data for the following legitimate interests (whether ours or a third party’s) and your interests and fundamental rights do not override those interests including (as applicable) to:
We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us (see Who We Are and Our DPO above).
We will use personal data you have provided to us when you enter any of our competitions, promotions or giveaways to perform the contract we are about to enter into, or have entered into, with you.
Where we need to collect personal data in order for you to donate, or to enter any of our competitions, promotions or giveaways, and you fail to provide that data when requested you may not be able to (as applicable) donate or enter any of our competitions, promotions or giveaways.
In some limited circumstances, we may also use your personal data in the following situations:
We may disclose your personal data to third parties for a business purpose (but only the minimum amount they need) in the following instances:
To the extent required by law, we require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third party service providers who are processors to use your personal data for their own purposes and we only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your personal data is kept for so long as it is required for the purposes set out in this privacy notice, or as long as we are legally required or permitted to retain such information. When deciding how long to retain your personal data, we take into account our legal and regulatory obligations, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data described above, and whether we can achieve those purposes through other means.
In relation to donors, we are required to keep your donation records for up to 10 years. Some records may need to be stored indefinitely for legal and regulatory purposes. For example, if you have been permanently deferred from participating in our donation programs.
In relation to individuals who:
However, we may also retain your personal data for longer:
This section only applies to users of our services who reside in the State of California and is intended to describe our practices and your rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the CCPA/CPRA).
For purposes of this Notice to California Residents, the term “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include: (i) publicly available information that is made available from federal, state, or local government records, (ii) lawfully obtained, truthful information that is a matter of public concern; (iii) information that we have a reasonable basis to believe is lawfully made available to the general public by the consumer or from widely distributed media, or by the consumer; (iv) information made available by a person to whom the consumer has disclosed the information if the consumer has not restricted the information to a specific audience; (v) information collected in a clinical trial or other biomedical research study subject to, or conducted in accordance with, applicable regulations or guidelines on the protection of human subjects; (vi) donor information collected and maintained by us in compliance with the California Confidentiality of Medical Information Act (CMIA); or (vii) anonymized or aggregated data that cannot be used to identify the consumer.
California privacy rights. California residents have the right to: (i) request additional disclosures about the personal information we collect, use, disclose, sell and share; (ii) request access to and deletion of their personal information, subject to certain exceptions; (iii) opt out of the sale and sharing of their personal information; (iv) correct inaccurate personal information that we maintain about them; (v) limit the use and disclosure of their sensitive personal information; and (vi) obtain a copy of their personal information. We will not discriminate against consumers for exercising any of these rights, for example, by charging a different price or denying goods or services. However, we may charge a different price or rate or provide a different level or quality of goods or services when that difference is reasonably related to the value provided to us by the data.
Methods for submitting requests. If you wish to exercise any of these rights, please email privacy@bioivt.com with the phrase “California Privacy Rights” in the subject line. You may also send a postcard to us at BioIVT LLC, PO BOX 770 Hicksville, NY 11802 (please mark the envelope ‘Data Protection Officer’) or call us toll-free at (888) 488-3232. We will review your request and respond accordingly. The rights described herein are not absolute, and we reserve all of our rights available to us at law in this regard. Additionally, if we retain your personal information only in de-identified form, we will not attempt to re-identify your data in response to a California privacy rights request.
If you make a request related to personal information about you, you will be required to supply a valid means of identification as a security precaution. We will verify your identity with a reasonably high degree of certainty using the following procedure where feasible: we will match identifying information you provide when making the request to the personal information maintained by us, or use a third-party identity verification service. If it is necessary to collect additional information, we will use the information only for verification purposes and will delete it as soon as practicable after complying with your request. For requests related to particularly sensitive information, we may require additional proof of your identity.
If you make a California privacy rights request through an authorized agent, we will require written proof that the agent is authorized to act on your behalf.
We will process your request within the timeframe provided by the CCPA/CPRA.
Additional Disclosures.
Sharing or Sale of Personal Information. Note that we do not generally sell or share information as the terms “sell” and “share” are traditionally understood. We do not sell personal information (including de-identified personal information) to third parties for money. During the past 12 months, we may have engaged in delivering online advertising that was tailored to your interests; to the extent “sale” or “share” under the CCPA/CPRA is interpreted to include advertising technology activities such as those disclosed here and in our privacy notice as a “sale” or “sharing,” we will comply with applicable law, including the CCPA/CPRA, as to such activity. As described herein, you have the right to opt-out of the “sale” or “sharing” of your personal information, and you may do so here. Additionally, you should know that the CCPA/CPRA prohibits third parties to whom we “sell” or “share” personal information from reselling or re-sharing it, unless you have received explicit notice and an opportunity to opt-out of further sales or sharing.
The categories of personal information we may have “sold” or “shared” in the past twelve (12) months include identifiers, Information protected by California Civil Code Section 1798.80, subdivision (e), such as names and contact information, internet activity, geolocation information and commercial information, and the categories of third parties to whom we have “sold” or “shared” such data include advertising networks, analytics providers and social media networks.
We do not have knowledge that any personal information of consumers under 16 years of age has been sold or shared.
Right to Limit Certain Uses of Sensitive Personal Information
We do not use or disclose your sensitive personal information for any purpose other than the purposes identified in Cal. Civ. Code § 1798.121(a) for which a business may use or disclose sensitive personal information without being required to offer consumers a right to limit.
CCPA/CPRA Notice at Collection for Online Sources.
The CCPA/CPRA requires us to provide certain disclosures at or before our collection of CCPA/CPRA Personal Information from California residents. The below CCPA/CPRA Notice at Collection for Online Sources provides you with the information about how we collect and use, sell or share and retain your CCPA/CPRA Personal Information in the online context. When you use or interact with our Services online, including when you communicate with BioIVT by email, complete or submit forms to us on our Sites, or when you visit our Sites or interact with us on social medial, we may collect and use the following categories of information:
|
Category of CCPA/CPRA Personal Information |
Purpose for Collection and Use |
Is the information sold or shared? |
|
Identifiers |
Market and communicate about our products, services, events, and other offerings
Administer user accounts
Provide, support, personalize, and develop our products, services, events, and other offerings
Provide service to our customers
|
Yes |
|
Categories described in Civ. Code § 1798.80(e) |
Market and communicate about our products, services, events, and other offerings Administer user accounts Provide, support, personalize, and develop our products, services, events, and other offerings Provide service to our customers, which include Providers Process payments, administer fees, provide users with invoices, or resolve billing issues |
Yes |
|
Internet or other similar network activity |
Market and communicate about our products, services, events, and other offerings Conduct research and analysis |
Yes |
|
Education information |
Provide, support, personalize, and develop our products, services, events, and other offerings
Conduct research and analysis |
No |
|
Geolocation data |
Market and communicate about our products, services, events, and other offerings
Administer user accounts
Provide, support, personalize, and develop our products, services, events, and other offerings
|
Yes |
|
Commercial information |
Market and communicate about our products, services, events, and other offerings
Administer user accounts
Provide, support, personalize, and develop our products, services, events, and other offerings
|
No |
|
Sensitive Personal Information (race, ethnicity, sexual preference, social security number, driver’s license or state-issued identification number) |
Provide, support, personalize, and develop our products, services, events, and other offerings
Provide service to our customers |
No |
Retaining Personal Information. We will retain your personal information described in this Notice only for as long as is necessary for the purposes set out in this Privacy Policy subject to your right, in certain circumstances, to have your personal information erased. We may be required by law to hold certain personal information for specific periods. In other cases, we will retain your personal information for an appropriate period after our relationship ends to protect ourselves from legal claims or to administer our business. When deciding how long to retain your personal information, we take into account how long we need to retain the personal information to fulfil the purposes described above and to comply with our legal and regulatory obligations. We may also retain your personal information to investigate or defend against legal claims in accordance with the limitation periods of countries where legal action may be brought.
To help protect the privacy of personal data you transmit, we maintain physical, technical, and administrative safeguards and, to the extent required by law, require the same of any third parties with which we share your personal data. We update and test our security technology on an ongoing basis. In addition, we train our staff about the importance of confidentiality and maintaining the privacy and security of your personal data.
As you will be aware the transmission of information via the internet is not completely secure. Although we will take measures to protect your personal data as described above, no security measures are perfect, and we cannot guarantee the security of your personal data transmitted to our Site or otherwise provided to us; any transmission is at your own risk.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable authorities of a breach where we are legally required to do so.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To opt out of marketing communications, see Opting out below.
You have a choice about whether or not you wish to receive direct marketing communications from us. If you want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form(s) on which we collect your personal data. Opting out of receiving marketing communications will not affect the processing of personal data for the provision of non-marketing communications, such as those about test results and your donation appointment.
For information on marketing communications relating to your eligibility to donate and/or promotional offers available to our donors, please also see Registering/Enrolling as Donor above.
Opting out: You can ask us to stop sending you marketing messages at any time by following the opt-out links in any marketing message we send you or by contacting us (see Who We Are and Our DPO above) any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us in relation to our donor services or products. Please note that if you ask us not to contact you by email at a certain email address, we will retain a copy of that email address on a suppression list in order to comply with your no-contact request.
Our Site may, from time to time, contain links to and from the websites of third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Our Site uses interfaces with social media sites such as LinkedIn, Twitter and others. If you choose to "like" or share information from our Site through these services, you should review the privacy notice of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your Site visit to your personal data.
DO NOT SELL OR SHARE MY INFORMATION
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